8 Support & community¶
Where to write when something breaks, and where to hang out with other Eddy users.
8.1 Report a bug or ask a question¶
Three channels, listed from best to fastest:
| Channel | Best for | Response time |
|---|---|---|
| Community forum | Any question, bug, or feature idea — searchable so others benefit too. | Community-driven; iteraSim replies within 1–2 days |
| Email — info@iterasim.in | Billing issues, account problems, anything you'd rather keep private. | 1 business day on Free, 1 business day guaranteed on Pro |
| Priority support (Team / Enterprise) | Production incidents affecting your team's work. | 4 business hours |
8.2 Community forum¶
The Eddy community forum lives at:
You need a free GitHub account to post. The forum is organised into:
- General — Q&A: ask anything about using Eddy or OpenFOAM.
- Bug reports: something isn't working the way the documentation says it should.
- Feature requests: ideas for the next release. We read every one.
- Show & tell: share cases you've solved with Eddy. Screenshots welcome.
- Announcements: iteraSim posts new release notes here.
Tip
When reporting a bug, please include: your Linux distribution + version, OpenFOAM version (bottom-right status bar), Eddy version (Help → About), and the exact steps to reproduce. If Eddy crashed, attach the log file from ~/.config/iteraSim/logs/.
8.3 Stay up to date¶
- Release notes: https://iterasim.in/changelog
- Blog & CFD tips: https://iterasim.in/blog
- LinkedIn: linkedin.com/company/iterasim
- Newsletter: monthly, opt in on your account page.